The Complete Conference, Inc.


Educational presentations and training programs are available for hotels and other industry suppliers as well as for meeting sponsors and planners. Topics include:

  • Customer Satisfaction
  • Becoming Customer Centered
  • Needs and Expectations
  • Perceptions
  • The Gaps Model
  • Opportunities to Exceed Customer Expectations
  • Tips and Strategies
    • The Sales Process
    • Industry Issues
    • Intermediaries
    • Operations
  • Negotiations and Contracts
  • On-Site Management
  • Site Selection
  • Budgets